Girl Guides of Canada - IT Services | Home

GGC business hours are 8:30 am to 5 pm EST Monday to Friday

As part of our ongoing commitment to providing efficient and effective IT support services, please see the following details for how to request support:

How to Get IT Support
Email itservices@girlguides.ca — this is now the single email address for all general IT support requests.
IT related issues or requests include:
  • Microsoft 365 (Outlook, Excel, Word, PowerPoint)
  • Permissions, shared mailboxes, email setup
  • SharePoint and Microsoft Teams (including Teams Phone)
  • Other software, laptop or hardware related issues or requests

Requests are received and triaged by GGC’s internal IT Service Desk.
Information shared is managed within GGC’s network and protected under GGC’s privacy and security practices.
Only share what’s needed to resolve your issue, and never share your passwords.

Staff Onboarding / Offboarding / Role or Equipment Changes
Managers should submit the appropriate request form via the Management Corner SharePoint site.

iMIS – Membership Systems Support:
Use membershipsystems@girlguides.ca for Member Zone, iMIS issues, or requests such as:
  • Login or password issues
  • Data pulls and reports
  • iMIS changes and record support
  • Duplicate or missing records

Cybersecurity support:
Email securityconcern@girlguides.ca for security related issues such as:
  • Phishing or suspicious emails that should be blocked
  • Possible security incidents, such as a compromised login or computer

itservices@girlguides.ca is also monitored for security related issues. 

Emergency IT Support (Business Hours & After Hours)
Call 1-877-323-4545 if you are experiencing an urgent IT issue that requires immediate support. 

An IT emergency is an issue that cannot wait until the next business day and is preventing critical business operations, such as:
  • Loss of access to a critical system needed for time-sensitive work
  • A widespread outage impacting multiple staff or teams
  • A technical issue preventing essential services from running
  • A security incident requiring immediate attention

While itservices@girlguides.ca is monitored for urgent issues, calling 1-877-323-4545 will ensure the faster response for emergencies. 

What is not considered as IT emergencies: general questions, how-to support, individual device issues, or non-urgent access requests.